Error 1704 or 1500 when installing or removing Adobe Creative Suite 4 and Point Products (Windows)
Issue
When you install or remove an Adobe Creative Suite 4 product, you receive a Windows error message concerning suspended, incomplete or interrupted installation. Possible error messages include the following:
"Error 1704. An installation of [Adobe Creative Suite 4 product] is currently suspended."
"Error 1500. Another installation is already in progress. Complete that install before proceeding with this installation."
Reason
Microsoft Windows installer may be interrupted because of power outage, premature system shutdown, or system issue. You may need to clear out certain registry keys in order to proceed with the Adobe Creative Suite 4 installation.
Solution
Do one or more of the following solutions:
Solution 1: Remove any in-progress installations.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.
Launch Windows Registry Editor.
On Windows XP
Choose Start > Run, and type regedit in the Open text box; click OK.
On Windows Vista
Choose Start then type regedit in the Search box and press return.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Inprogress.
If the Inprogress key exists, then delete it.
Attempt the Adobe Creative Suite 4 product installation again.
Solution 2: Unregister and then reregister the Windows Installer Service.
Unregister the Windows Installer Service.
On Windows XP
Choose Start > Run.
Type msiexec /unreg and click OK.
On Windows Vista
Choose Start, type msiexec /unreg in the Search field and press Enter.
Register the Windows Installer Service.
On Windows XP
Choose Start > Run.
Type msiexec /regserver and click OK.
On Windows Vista
Choose Start, type msiexec /regserver in the Search field and press Enter.
Attempt the Adobe Creative Suite 3 product installation again.
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